Are there any use restrictions or age restrictions?
[Age Restrictions] Those under 13 years of age may not experience VR activities.
[Use Restrictions] Those applicable to any of the following may not use the facility.
・Those feeling unwell
・Those with a weak heart
・Those who easily become sick on vehicles or rides
・Those who have consumed alcohol are unable to try certain activities.(the Virtual Resort activity, Field VR, and Fear of Heights Show)
・There are also other use restrictions. Please check here for details.
[Other Use Restrictions]
・There are activities which can be enjoyed by children under age 13, but height and weight restrictions apply.
・Please see this
page to confirm.
Is entry permitted without a booking?
・Bookings are given priority. Please proceed to the ticket page here.
・Please be aware that tickets will not be sold at the facility on days when booking tickets are sold out.
What are the open hours?
・Open hours are 10:00 a.m. - 10:00 p.m. (Last admission at 9:00 p.m.).
・In the case of advance bookings, admission starts from a specified time.
Is reentry allowed?
・Reentry is permitted for those who complete reentry procedures at the information booth. (The latest time to return is 9:00 p.m.)
Are there any scheduled closed days?
The facilities are open year-round with no closed days. (May be closed without prior notice due to extenuating circumstances.)
How much are experience fees?
Are credit cards accepted inside?
Credit cards may be used inside the facility at merchandise shops, restaurants, and ticket windows.
(VISA, MasterCard, UnionPay, Credit Saison & Life Card)
Are debit cards, prepaid cards, and electronic money cards such as transportation IC cards accepted inside?
Unfortunately, these payment methods are not accepted.
Is foreign currency exchange available?
Unfortunately, foreign currency exchange is not available.
Is there an ATM on site?
Unfortunately, there is no ATM inside the facility.
Is smoking allowed?
There is a smoking area on the 2nd floor.
Is photography and taking videos with video cameras allowed inside the venue?
Photography and taking videos is permitted with the exception of activity areas and certain designated areas.
However, taking photos or videos in a manner which disrupts other customers, as well as using photos and videos for commercial purposes is strictly prohibited.
Are selfie sticks allowed?
Please refrain from using selfie sticks to ensure a safe environment inside the facility.
Is Wi-Fi available?
Wi-Fi is available, but may be unusable by some devices.
Is car parking available?
There is no car parking area. We recommend using public transportation.
Is bicycle parking available?
There is no bicycle parking area. Please arrive via public transportation and walking.
May food and drink be brought inside?
In general, food and drink may not be brought inside.
May pets be brought inside?
With the exception of seeing eye dogs, service dogs, etc., pets are not allowed inside.
Can strollers and wheelchairs be checked?
Unfortunately, these items cannot be checked.
Is there a first aid station?
There is a first aid station. If you are feeling unwell, please ask at the information booth or talk to a nearby staff member.
Are there coin lockers inside the facility?
Coin lockers are available inside. The number of lockers is limited, so please avoid bringing bulky luggage if at all possible.
Can large pieces of luggage be checked?
Unfortunately, such items cannot be checked.
May I have a formal receipt issued?
One can be issued if you bring your receipt(s) from the facility to the information booth.
Is cosplaying allowed?
Admission for cosplayers is not restricted so long as the following points are abided by.
●Please refrain from getting dressed in the facility or nearby facilities as it is a disturbance for other customers.
●Handbags, accessories, etc. cannot be stored. Please use a coin locker etc.
●Please refrain from behavior which may disrupt other customers (Photo shoots in walkways, etc.)
●Please refrain from wearing the following.
・Costumes which are dangerous, or obstruct facility operations (those with sharp edges or which obstruct walking areas, etc.)
・Costumes which may disturb other customers (costumes which are extremely revealing, inappropriate for the venue, etc.)
・Costumes which violate public decency
・Other costumes which are individually determined to be inappropriate by organizers
●Compensation for costumes which are dirtied, damaged, etc. will not be issued.
●In addition to the above, please follow the instructions of staff members.
●If the items listed above are not complied with, you may be asked to leave the venue. Refunds will not be issued even in such cases.